RETURNS & REFUND

Effective Date: March 4, 2026   |   Last Updated: March 4, 2026

IMPORTANT: This Policy must be read in conjunction with REVVOGUE's Terms & Conditions of Website Use and Sale ("T&C"). In the event of any conflict between this Policy and the T&C, the T&C shall prevail. Defined terms used but not defined herein shall have the meanings ascribed to them in the T&C.

1. Purpose, Scope and Subordination

1. This Return, Replacement and Refund Policy ("Policy") sets out the terms and conditions applicable to requests for return, replacement, or refund in respect of Products purchased through the Website operated by REVVOGUE.
2. This Policy forms an integral part of, and is to be read alongside, the T&C. It is expressly subordinated to the T&C and does not operate independently thereof. Any rights or obligations created by this Policy are subject to, and shall be construed consistently with, the T&C.
3. In the event of any inconsistency or conflict between the provisions of this Policy and the T&C, the provisions of the T&C shall prevail to the extent of such inconsistency or conflict.
4. This Policy applies to all Orders placed on the Website and is binding on all Customers. By placing an Order, you acknowledge that you have read and accepted this Policy.
5. Nothing in this Policy limits or excludes any rights available to Consumers under the Consumer Protection Act, 2019 or any other applicable law. Statutory rights remain unaffected.

2. Nature of Products; Basis of This Policy

1. All Products sold by REVVOGUE are custom-manufactured on a made-to-order / print-on-demand ("POD") basis. Each unit is individually produced after receipt of a confirmed Order and payment, based on the specific design, colour, and size selected by the Customer.
2. No pre-manufactured inventory is maintained. Owing to this inherently bespoke and customised nature, the scope of returns and refunds is necessarily more restricted than for standard catalogue products, and this Policy is drafted accordingly.
3. Customers are strongly encouraged to review the size chart, product descriptions, and all available guidance on the Website before placing an Order, as REVVOGUE is unable to accommodate returns or refunds arising from the Customer's own selection choices.

3. Quick Reference Summary

The following table provides a summary of eligibility for the convenience of the Customer. It is not exhaustive and is subject to the detailed provisions of this Policy and the T&C.

Note: This summary is for guidance only. Eligibility in each case is subject to verification of evidence, compliance with notice requirements, and the full terms of this Policy and the T&C.

4. Categories of Return / Replacement Requests

4A. Eligible Grounds (Replacement / Refund May Be Claimed)

1. A Customer may raise a claim for replacement or refund only on one or more of the following grounds:
   
   (a) Transit Damage: The Product is received in a visibly damaged condition attributable to handling during transit or delivery;
   
   (b) Manufacturing or Print Defect: The Product exhibits a manufacturing defect or print defect that is material and falls outside the permissible variation described in Clause 4 of the T&C; or
   
   (c) Material Mismatch: The Product delivered is materially different from the confirmed Order, including delivery of the wrong design or the wrong size as compared to the size confirmed in the Order Confirmation.

Important: Minor shade variation, print placement offset within industry norms, or slight tonal differences arising from display calibration or printing processes do not constitute defects or mismatches. See Clause 4 of the T&C for the full definition of permissible variation.

4B. Ineligible Grounds (No Return, Replacement or Refund)

The following circumstances shall not give rise to any right of return, replacement, or refund:

(a) Incorrect size selected by the Customer — SIZE SELECTION IS FINAL. REVVOGUE strongly recommends using the size chart and measurement guide before placing an Order.

(b) Change of mind, personal dislike of design, colour, or print aesthetic.

(c) Minor shade variation, alignment variation, or finish difference inherent to digital printing.

(d) Damage arising from failure to comply with the mandatory care and wash instructions in Clause 10 of the T&C and Clause 8 of this Policy.

(e) Normal wear and tear or product ageing.

(f) Unauthorised alteration, repair, or modification of the Product.

(g) Misuse or use of the Product under abnormal conditions.

(h) Failure to provide required evidence within the prescribed timeframe.

5. Size Selection; Customer's Responsibility

1. The Customer is solely and exclusively responsible for selecting the correct size prior to placing an Order. REVVOGUE provides a detailed size chart and measurement guide on each product page to assist in this selection.
2. REVVOGUE strongly recommends that you measure yourself carefully and cross-reference your measurements against the size chart before confirming your Order.
3. Products are not eligible for return, replacement, exchange, or refund on account of incorrect size selection, subjective fit preference, or any dissatisfaction with size, regardless of whether the delivered Product otherwise conforms to the specifications of the selected size. This exclusion is absolute.

6. Notice Requirement and Time Limit

1. The Customer must notify REVVOGUE of any eligible claim within forty-eight (48) hours of the date and time of delivery of the Product. This is a strict time limit.
2. Notification must be made in writing to REVVOGUE's designated support channel:
   
   (a) Email: revvogue.business@gmail.com; or
   (b) WhatsApp: +91 7710857053 / +91 8169357858.
3. Notifications submitted outside the forty-eight (48) hour window shall be liable to be rejected summarily and REVVOGUE shall have no obligation to entertain such claims, save where applicable consumer protection law expressly mandates otherwise.
4. The timestamp of the delivery confirmation (from the courier partner's tracking system) shall be the reference point for calculating the forty-eight (48) hour period. In the event of any dispute regarding the delivery time, REVVOGUE shall rely on the courier's delivery records.
5. The forty-eight (48) hour notice requirement is separate from and in addition to the evidence submission requirement set out in Clause 7. Sending a notification within time but without the required evidence does not preserve the Customer's claim — both are required.

7. Mandatory Evidence Requirements

1. To enable fair, objective, and consistent assessment of all claims, the following evidence is mandatory and must be submitted together with the written notification under Clause 6:
   
   (a) Order ID and relevant Order details (product, size, design);
   
   (b) Clear, high-resolution photographs of the Product showing the alleged defect, damage, or mismatch from multiple angles; and
   
   (c) An unboxing video — a continuous, unedited video recording commencing from the sealed, unopened package and capturing the entire process of opening the package and the initial inspection of the Product upon receipt.

UNBOXING VIDEO — MANDATORY REQUIREMENT: The unboxing video is the primary evidentiary basis for claims of transit damage and wrong item delivery. REVVOGUE reserves the right to reject any such claim that is not supported by a valid, unedited unboxing video. Where a Customer demonstrates, to REVVOGUE's reasonable satisfaction, that recording a video was not feasible due to circumstances genuinely and demonstrably beyond the Customer's control, REVVOGUE may assess the claim on the basis of such other available evidence as is submitted, acting reasonably and in good faith. This exception is narrow and shall not apply to mere inconvenience or oversight.

2. Claims submitted without the required evidence, or with incomplete, edited, or post-hoc evidence, may be rejected at REVVOGUE's reasonable discretion.
3. REVVOGUE may, at its discretion, request additional evidence or information from the Customer to supplement an incomplete submission. The Customer must respond to such requests within 48 hours of REVVOGUE's request, failing which the claim may be treated as abandoned.

8. Care and Wash Instruction Compliance

1. The Products are printed textile garments requiring strict adherence to the care instructions affixed to the product label and set out in Clause 10 of the T&C. Compliance with care instructions is a condition precedent to any warranty or replacement claim under this Policy.
2. The following mandatory care instructions apply to all Products:
   
   (a) Wash the t-shirt separately and away from other garments for the first five to six (5–6) wash cycles;
   (b) Do not wash together with light-coloured or white garments during initial wash cycles;
   (c) Use mild, colour-safe detergent only; do not use bleach, optical brighteners, or harsh chemical agents;
   (d) Do not tumble-dry at high heat; dry in the shade away from direct sunlight;
   (e) Do not iron directly over the printed surface; use a reverse-side iron or a pressing cloth.
3. Minor initial colour bleed or slight tonal shift during the first few washes is a natural characteristic of the printing medium and fabric and shall not constitute a defect under this Policy.
4. Replacement or refund shall not be provided where any alleged defect or damage is attributable, in whole or in part, to failure to comply with the care instructions set out in this Clause.
5. REVVOGUE shall not be liable for damage caused to other garments, items, or appliances arising from the Customer's failure to follow the care instructions, including washing the Product contrary to the instructions above. This exclusion is consistent with and governed by Clause 10.4 of the T&C.

9. Claim Review, Assessment and Approval Process

1. Upon receipt of a complete claim (notification + all required evidence), REVVOGUE shall acknowledge receipt within forty-eight (48) hours.
2. REVVOGUE shall review the submitted evidence and communicate its decision (approval, rejection, or request for additional information) within seven (7) business days of receiving a complete submission.
3. In cases where a physical inspection of the returned Product is required prior to a final decision, the review period shall run from the date REVVOGUE receives the returned Product, and REVVOGUE shall communicate its decision within seven (7) business days of such receipt.
4. REVVOGUE shall act reasonably, objectively, and in good faith in assessing all claims. Decisions shall be based on the evidence submitted and the terms of this Policy and the T&C.
5. REVVOGUE's determination on eligibility shall be final and binding, subject to the Customer's statutory right to approach the appropriate consumer forum under applicable law.
6. If REVVOGUE requests additional information or evidence from the Customer pursuant to Clause 7.3 or this Clause, the review period shall be paused until the Customer responds or the deadline for response passes.

10. Reverse Pickup and Return of Product

1. Where REVVOGUE approves a replacement or refund claim, REVVOGUE shall, at its cost, arrange a reverse pickup of the Product from the Customer's delivery address, subject to the logistics partner's serviceability at the relevant pin code.
2. The Customer must ensure that:
   
   (a) The Product is securely repackaged in its original or equivalent protective packaging;
   (b) All original labels, hang-tags, accessories, and documentation are included with the returned Product where still in the Customer's possession;
   (c) The Product is in the same condition as received by the Customer, save for the reported defect or damage; and
   (d) The Customer is available at the delivery address during the arranged pickup window.
3. REVVOGUE reserves the right to reject a replacement or refund claim, or to reduce the applicable remedy, if the returned Product is found upon inspection to have been: (i) tampered with or modified after receipt; (ii) further damaged as a result of mishandling by the Customer; (iii) washed or used contrary to care instructions subsequent to receipt; or (iv) returned in a condition materially inconsistent with the defect or damage reported in the original claim.
4. Where the logistics partner is unable to arrange reverse pickup at the Customer's pin code, REVVOGUE will communicate alternative return arrangements to the Customer.

11. Replacement Policy

1. For all approved eligible claims under Clause 4A, the primary remedy shall be replacement of the same Product — same confirmed design and same confirmed size — at no additional cost to the Customer.
2. Replacement is subject to product and production availability. Where the specific design or size is temporarily unavailable, REVVOGUE shall endeavour to dispatch the replacement within a reasonable production timeline and shall communicate an estimated timeline to the Customer.
3. Where the specific design or size is permanently discontinued or otherwise unavailable, REVVOGUE shall offer a refund as the fallback remedy in accordance with Clause 12.
4. The replacement unit shall be subject to the same quality standards, care instructions, and terms as the original Product.
5. Force Majeure: Where a Force Majeure Event (as defined in Clause 16 of the T&C) prevents or delays the production and dispatch of a replacement unit, the replacement timeline shall be suspended for the duration of such event. REVVOGUE shall notify the Customer of the Force Majeure Event and shall use commercially reasonable efforts to resume production as soon as practicable. If the Force Majeure Event continues for more than thirty (30) days and directly prevents fulfilment of the replacement, REVVOGUE shall offer a full refund in accordance with Clause 12.

12. Refund Policy

12A. Refunds for Approved Replacement Claims (Fallback)

1. Owing to the customised, made-to-order nature of the Products, monetary refunds are not the primary remedy and will be provided only as a fallback where replacement is not feasible. Refunds under this sub-clause shall be available only where:
   
   (a) The specific design or size is permanently discontinued and no equivalent replacement can be offered;
   (b) REVVOGUE is unable to produce a compliant replacement within a reasonable period due to persistent production constraints; or
   (c) A replacement has been dispatched but the replacement unit itself is found to be defective, and a second replacement is not feasible.

12B. Pre-Production Cancellation Refunds

1. Where a Customer requests cancellation of an Order in writing before the Order has been submitted for production, REVVOGUE may, in its sole and reasonable discretion, accept such cancellation and process a refund of the product price, subject to deduction of actual payment gateway processing charges incurred by REVVOGUE in connection with the transaction, to the extent such deduction is permissible under applicable law.
2. A pre-production cancellation refund is not a right — it is at REVVOGUE's discretion. Once an Order has been submitted for production, cancellation is not possible and no refund shall be available on grounds of cancellation. Refer to Clause 8.3 of the T&C for the Production Lock-In terms.

12C. Pricing Error Refunds

1. Where REVVOGUE cancels an Order prior to production on account of a manifest pricing error or system glitch that resulted in an incorrect price being applied to the Order, REVVOGUE shall refund the full amount received from the Customer (without any deduction) to the original payment method. REVVOGUE shall communicate such cancellation and refund to the Customer promptly and without undue delay.

12D. Refund Processing

1. All refunds, where applicable and approved, shall be processed to the Customer's original payment method (i.e., the same card, UPI ID, bank account, or wallet through which the payment was made).
2. Refunds shall be processed within thirty (30) days of the date on which REVVOGUE approves the refund claim (or, in the case of a pricing error refund under Clause 12C, within a reasonable period not exceeding thirty (30) days of Order cancellation).
3. The actual credit to the Customer's account is subject to the processing timelines of the respective bank, card network, or payment gateway, which are outside REVVOGUE's control. REVVOGUE's obligation is discharged upon initiation of the refund to the payment gateway.
4. Shipping charges, payment gateway charges, or other ancillary charges shall not be refunded unless: (i) the refund arises from a pricing error under Clause 12C; or (ii) applicable law requires such refund.

13. Chargebacks and Payment Disputes

1. The Customer is required to exhaust REVVOGUE's internal claim and grievance process (set out in this Policy and Clause 23 of the T&C) before initiating any chargeback or payment dispute through their bank, card network, or payment instrument provider.
2. Initiating a chargeback without first engaging REVVOGUE's internal process, or where the chargeback is found to be unwarranted or fraudulent, constitutes a breach of the T&C. REVVOGUE's rights in respect of fraudulent or unjustified chargebacks are set out in Clause 15 of the T&C, including without limitation the right to permanently blacklist the Customer and recover all costs incurred by REVVOGUE in contesting the chargeback.
3. For the avoidance of doubt, a chargeback does not constitute a valid return or refund process under this Policy and will be treated as a separate matter governed by Clause 15 of the T&C.

14. Limitation of Liability

1. REVVOGUE's liability in connection with any return, replacement, or refund under this Policy shall be limited to the product price actually paid by the Customer for the specific Product giving rise to the claim. This is consistent with and subject to Clause 17 of the T&C.
2. REVVOGUE shall not be liable for any indirect, incidental, special, or consequential losses in connection with any return, replacement, or refund claim, including but not limited to: (i) loss of time or inconvenience; (ii) emotional distress; (iii) damage to other garments or property arising from improper washing or misuse of the Product; or (iv) any commercial loss arising from the unavailability of the Product during the claim process.
3. Nothing in this Clause limits any liability that cannot be excluded under applicable law, including the Consumer Protection Act, 2019.

15. Statutory Consumer Rights

1. Nothing in this Policy shall be construed to exclude, restrict, or override any rights available to Consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable statute or regulation.
2. Where applicable law provides rights to Consumers that are more favourable than the terms of this Policy, such statutory rights shall prevail to that extent.
3. Consumers retain the right to approach the appropriate Consumer Disputes Redressal Commission or other consumer forum as provided under applicable law, irrespective of any internal dispute resolution process under this Policy or the T&C.

16. Modifications to This Policy

1. REVVOGUE reserves the right to amend, revise, or update this Policy at any time. Amended versions will be posted on the Website with a revised effective date. The Policy applicable to any Order shall be the version in effect at the date of Order placement.
2. Continued use of the Website following the posting of a revised Policy constitutes acceptance of the revised terms.

17. Contact for Return and Replacement Requests

All return and replacement notifications, claims, and supporting evidence must be directed to:

Grievance Officer: For escalated complaints, please contact the Grievance Officer as detailed in Clause 23 of the T&C. Acknowledgement within 48 hours; resolution within 30 days.