SHIPPING POLICY

Effective Date: March 4, 2026   |   Last Updated: March 4, 2026

IMPORTANT: This Policy must be read in conjunction with REVVOGUE's Terms & Conditions of Website Use and Sale ("T&C") and the Return, Replacement and Refund Policy. In the event of any conflict between this Policy and the T&C, the T&C shall prevail. Defined terms used but not defined herein have the meanings ascribed to them in the T&C.

1. Purpose, Scope and Subordination

1. This Shipping Policy ("Policy") sets out the terms and conditions governing the dispatch, shipping, delivery, and related obligations of REVVOGUE in respect of Products ordered through the Website.
2. This Policy forms an integral part of, and is expressly subordinated to, the T&C. It is to be read alongside the T&C and the Return, Replacement and Refund Policy. In the event of any inconsistency or conflict between this Policy and the T&C, the T&C shall prevail to the extent of such inconsistency or conflict.
3. This Policy applies to all Orders placed through the Website. By placing an Order, you acknowledge and accept the terms of this Policy.
4. Nothing in this Policy limits or excludes any rights available to Consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law.

2. Shipping Geography — India Only

1. REVVOGUE currently ships exclusively within the territory of India. International shipping is not available at this time.
2. Shipping is available to most serviceable pin codes across India, subject to the coverage and operational reach of REVVOGUE's logistics and courier partners. Serviceability at a specific pin code may be verified at the time of checkout.
3. REVVOGUE reserves the right to restrict or suspend delivery to specific pin codes, regions, or states at any time, including due to operational constraints, courier non-serviceability, government restrictions, or Force Majeure Events, without prior notice.
4. No Cash-on-Delivery (COD): REVVOGUE operates on a strictly prepaid basis. No cash-on-delivery option is available. All Orders must be paid in full at the time of Order placement in accordance with Clause 7 of the T&C.

3. Order Processing and Production Timeline

1. All Products are manufactured on a made-to-order / print-on-demand basis after receipt of a confirmed Order and full payment. No pre-manufactured inventory is maintained.
2. The overall fulfilment timeline for each Order comprises two distinct stages that must both be completed before dispatch:
   
   (a) Production Stage: Preparation of the print file, printing, curing, quality inspection, and packaging of the Product. This stage typically takes 1–2 business days from the date of Order Confirmation; and
   
   (b) Dispatch Stage: Handover of the packaged Product to REVVOGUE's logistics partner. Dispatch typically occurs within 7 business days of Order Confirmation, subject to the completion of the Production Stage.
3. Orders placed before [●] IST on a business day will ordinarily be processed on the same business day. Orders placed after [●] IST, or on public holidays or Sundays, will be processed on the next business day.
4. Business days for the purposes of this Policy means Monday to Saturday, excluding national and regional public holidays applicable to REVVOGUE's place of business.

Note: Production timelines are estimates based on standard operating conditions. REVVOGUE will endeavour to meet these timelines but does not guarantee them. Delays in production due to high Order volumes, raw material availability, or Force Majeure Events may extend these timelines.

4. Estimated Delivery Timelines

1. The following table sets out estimated end-to-end timelines from Order Confirmation to delivery. All timelines are estimates and are not contractual guarantees.

All delivery timelines are estimates only. They are subject to production capacity, courier partner operations, geographic factors, and circumstances beyond REVVOGUE's control including Force Majeure Events. REVVOGUE does not guarantee delivery by any specific date.

2. Total estimated delivery time (Order Confirmation to delivery) is approximately 4–11 business days depending on delivery location under standard conditions — faster for customers in Maharashtra and Gujarat, and longer for customers in remote or distant regions.
3. REVVOGUE will make reasonable efforts to communicate any significant delay in production or dispatch to the Customer via email or WhatsApp.

5. Shipping Charges

1. Shipping charges applicable to each Order are displayed at the time of checkout and are calculated based on the Order value and/or the delivery location.

2. Shipping charges, if any, are non-refundable except: (i) where a refund is triggered by a pricing error under Clause 6.3 of the T&C, in which case the full amount paid (including shipping) is refunded; or (ii) where applicable law mandates otherwise.
3. REVVOGUE reserves the right to revise the shipping charge structure from time to time. The charge applicable to any Order is the charge displayed at checkout at the time of Order placement.
4. In the event of a discrepancy between the shipping charge displayed on a product page and the charge displayed at checkout, the checkout figure shall prevail.

6. Logistics and Courier Partners

1. REVVOGUE engages one or more third-party logistics and courier partners for the physical delivery of Products. The courier partner for a specific Order will be assigned based on the delivery pin code, serviceability, and operational considerations at the time of dispatch.
2. REVVOGUE does not guarantee the use of any specific courier partner for any Order. The assignment of a courier partner is at REVVOGUE's sole discretion.
3. Courier partners operate as independent contractors on a principal-to-principal basis and are not agents or employees of REVVOGUE. REVVOGUE does not control the courier partner's internal logistics operations, routing decisions, or delivery personnel.
4. Notwithstanding the foregoing, REVVOGUE remains the seller of record and the Customer's primary point of contact for all Order-related issues, including delivery concerns. Customers should contact REVVOGUE's support team in the first instance rather than approaching the courier partner directly.

7. Shipment Tracking

1. Upon dispatch of an Order, REVVOGUE shall share the shipment tracking number and, where applicable, a tracking link with the Customer via email and/or WhatsApp to the contact details provided at checkout.
2. The Customer may use the tracking number to monitor the delivery status directly on the courier partner's tracking portal.
3. Tracking information is provided by the courier partner and is outside REVVOGUE's direct control. REVVOGUE does not warrant the real-time accuracy of tracking information displayed on third-party courier portals.
4. If a Customer does not receive a tracking number within [●] business days of Order Confirmation, the Customer should contact REVVOGUE's support team for an update.

8. Delivery; Risk Transfer; Title

1. The Customer is solely responsible for ensuring that the delivery address, contact number, and any access or delivery instructions provided at checkout are complete, accurate, and serviceable. REVVOGUE shall not be liable for any delay, failed delivery, or loss arising from incorrect or incomplete address details provided by the Customer.
2. Delivery shall be made to the address specified by the Customer at the time of Order placement. REVVOGUE is unable to redirect a shipment to a different address after dispatch.
3. Risk Transfer and Title: Legal title to the Product and the risk of loss, damage, or destruction shall transfer to the Customer upon physical delivery of the Product to the delivery address specified by the Customer (or the Customer's duly authorised recipient). This is consistent with Clause 9.3 of the T&C.
4. For the purposes of this Policy, delivery is deemed to have occurred upon: (i) physical handover to the Customer or authorised recipient; or (ii) the courier partner's confirmed delivery scan at the delivery address — whichever is earlier.
5. Where the Customer designates a third party to receive the delivery on their behalf, delivery to such third party shall constitute valid delivery for all purposes under this Policy and the T&C.

9. Failed Delivery; Non-Availability; Incorrect Address

1. If delivery is unsuccessful due to any of the following reasons, the Product may be returned to REVVOGUE's fulfilment centre by the courier partner:
   
   (a) The Customer or authorised recipient was unavailable at the delivery address during all delivery attempts;
   (b) The delivery address provided by the Customer is incorrect, incomplete, or cannot be located by the courier partner;
   (c) The Customer or recipient refused to accept delivery; or
   (d) The pin code is outside the courier partner's serviceable area at the time of delivery.
2. In the event of a failed delivery and return of the Product to REVVOGUE's fulfilment centre:
   
   (a) REVVOGUE shall notify the Customer of the failed delivery and the return of the shipment;
   (b) REVVOGUE may, at its discretion, offer re-dispatch of the Product to the same or a corrected address, subject to payment of re-shipping charges by the Customer; and
   (c) If re-dispatch is not arranged within [●] days of REVVOGUE's notification, REVVOGUE reserves the right to treat the Order as abandoned and no refund shall be payable in respect of the Product, except to the extent required by applicable consumer law.
   
   REVVOGUE strongly advises Customers to double-check the delivery address at checkout. Failed deliveries due to incorrect addresses or recipient unavailability are the Customer's responsibility and re-shipping charges shall apply.
3. Where failure of delivery is attributable solely to REVVOGUE or the courier partner (and not the Customer), REVVOGUE shall arrange re-dispatch at no additional charge to the Customer.

10. Packaging

1. REVVOGUE endeavours to package all Products in a manner that adequately protects them during transit. Packaging may include poly bags, kraft paper, cardboard, bubble wrap, or such other materials as REVVOGUE may use from time to time.
2. REVVOGUE does not currently offer gift wrapping or bespoke packaging as a standard offering. If such services are introduced, they will be displayed as an option at checkout.
3. The Customer must inspect the outer packaging upon receipt before opening. If the outer packaging appears visibly damaged, tampered with, or compromised at the time of delivery, the Customer should record this condition on the courier partner's delivery receipt (if possible) and immediately commence recording an unboxing video as required under the Return, Replacement and Refund Policy.
4. Original packaging material should be retained by the Customer until the Product has been fully inspected and the Customer is satisfied with it, as it may be required in the event of a return or replacement claim under the Return, Replacement and Refund Policy.

11. Transit Damage

1. Risk of loss or damage during transit from REVVOGUE's fulfilment centre to the Customer's delivery address is borne by REVVOGUE until the point of delivery, as defined in Clause 8.4 of this Policy.
2. If a Product is received in a visibly damaged condition attributable to transit, the Customer must:
   
   (a) Note the damage on the courier's delivery receipt, if possible;
   (b) Record an unboxing video as required under the Return, Replacement and Refund Policy; and
   (c) Notify REVVOGUE within forty-eight (48) hours of delivery in accordance with the Return, Replacement and Refund Policy.
3. Failure to comply with the above steps, including failure to provide an unboxing video, may result in the transit damage claim being rejected in accordance with the Return, Replacement and Refund Policy.
4. Where transit damage is verified and approved, the applicable remedy shall be replacement or refund as set out in the Return, Replacement and Refund Policy.

12. Delays in Delivery

1. Delivery timelines are estimates and not guarantees. Delays may occur due to:
   
   (a) High Order volumes or peak season demand at REVVOGUE's production or fulfilment level;
   (b) Courier partner operational delays, route disruptions, or internal sorting delays;
   (c) Natural calamities, floods, strikes, civil unrest, or other events affecting courier operations;
   (d) Government-mandated restrictions, curfews, or lockdowns affecting logistics;
   (e) Incorrect or incomplete address details furnished by the Customer; or
   (f) Force Majeure Events as defined in Clause 16 of the T&C.
2. REVVOGUE shall not be liable for any loss, cost, or damage arising from delivery delays beyond REVVOGUE's reasonable control. This includes delays attributable to courier partner operations after handover of the Product by REVVOGUE to the courier partner.
3. Where a Customer has not received a delivery within [●] days of the estimated delivery date and no tracking update is available, the Customer should contact REVVOGUE's support team. REVVOGUE shall investigate with the courier partner and provide an update within [●] business days.
4. Where a shipment is confirmed as lost by the courier partner, REVVOGUE shall, at its discretion, offer the Customer a replacement or a full refund (including shipping charges) in accordance with the Return, Replacement and Refund Policy.

13. Lost Shipments

1. A shipment shall be deemed lost if: (i) the courier partner confirms in writing that the shipment has been lost; or (ii) the shipment tracking shows no delivery scan or movement update for a continuous period of [●] business days after the last recorded tracking event, and the Product has not been delivered to the Customer.
2. In the event of a confirmed lost shipment, REVVOGUE shall offer the Customer either:
   
   (a) A replacement of the same Product (same design and size) dispatched at no additional cost; or
   (b) A full refund of the product price and shipping charges paid, to the original payment method,
   
   at the Customer's election, subject to REVVOGUE's verification of the loss with the courier partner.
3. The Customer must notify REVVOGUE of a suspected lost shipment within [●] days of the estimated delivery date. Claims raised after this period may not be entertained.
4. REVVOGUE shall pursue any applicable claim against the courier partner for loss of the shipment independently, and any recovery obtained shall be for REVVOGUE's account. The Customer's remedy is solely as provided in this Clause.

14. Force Majeure

1. Where a Force Majeure Event (as defined in Clause 16 of the T&C) affects REVVOGUE's ability to produce, package, dispatch, or arrange delivery of an Order, REVVOGUE's obligations under this Policy shall be suspended for the duration of such event.
2. REVVOGUE shall endeavour to notify the Customer of the Force Majeure Event and its anticipated impact on the Order within a reasonable time.
3. If a Force Majeure Event results in a delay exceeding thirty (30) days from the estimated dispatch date, the Customer may cancel the Order by written notice to REVVOGUE, and REVVOGUE shall refund the full amount paid within a reasonable period not exceeding fifteen (15) days of cancellation, consistent with Clause 16 of the T&C.

15. Limitation of Liability

1. REVVOGUE's liability in connection with any shipping, delivery, or logistics matter under this Policy shall not exceed the product price and shipping charges actually paid by the Customer for the specific Order giving rise to the claim. This is consistent with and subject to Clause 17 of the T&C.
2. REVVOGUE shall not be liable for any indirect, special, incidental, or consequential losses arising from delivery delays, failed deliveries, or courier partner errors, including but not limited to loss of profit, missed events, or reputational harm.
3. Once the Product has been handed over to the courier partner by REVVOGUE, REVVOGUE's liability for physical loss or damage to the shipment is limited to the remedies available under Clause 12 (Delays) and Clause 13 (Lost Shipments) of this Policy.
4. Nothing in this Clause excludes liability that cannot be excluded under applicable law, including under the Consumer Protection Act, 2019.

16. Statutory Consumer Rights

1. Nothing in this Policy shall be construed to exclude, restrict, or override any rights available to Consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable statute. Statutory rights remain fully preserved.

17. Modifications to This Policy

1. REVVOGUE reserves the right to amend, revise, or update this Policy at any time. Revised versions will be posted on the Website with an updated effective date. The Policy applicable to any Order shall be the version in effect at the time of Order placement.
2. Continued use of the Website following the posting of a revised Policy constitutes acceptance of the revised terms.

18. Contact

For all shipping, delivery, and tracking queries:

Grievance Officer: For escalated complaints, please contact the Grievance Officer as detailed in Clause 23 of the T&C. Acknowledgement within 48 hours; resolution within 30 days.